STORE POLICY
SHIPPING POLICY
Currently we ship only to the UK due to the international restrictions on wood crossing country borders. For certain specialist pieces, we will strive to go the extra lengths but this is not possible for many items in the store.
Most orders are shipped and prepared within 3-5 business days and will be transported to you via a reputable courier service. P&P prices generally cost £2.50 for tiny carvings in bits and bobs. Otherwise it will be £4.50 for a small, £5.50 for a medium and the largest pieces may cost a little more depending on weight. We aim to keep shipping prices as low as possible to keep the whole process affordable.
On orders over £75, all small and medium products will be shipped free of charge, however larger items will still incur shipping costs.
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Please keep in mind that as a small business, these prices are subject to change with the economy.
RETURNS POLICY
Although we have not yet had someone dissatisfied with a product from the store, if the product is damaged or you are dissatisfied with it, we pride ourselves on having a straightforward process to return it. Please contact us via the contact page and make sure to state 'Return' in the message heading. From here I will get back to you personally, first confirming proof of purchase and the reason for your return.You will have to post the item back to us.
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As each item in the store is hand crafted to the artists or commissioner's vision, we are confident that you will be happy 9.99 times out of 10.
PAYMENT METHODS
Credit / Debit Cards
We are working to expand the payment options but currently can only accept the common UK cards.
ENVIRONMENTAL POLICY
We are committed to accelerating the move to a sustainable, low carbon economy and to reduce and ultimately eliminate the impact to the environment from our operations. We work with naturally fallen wood and never damage living trees.
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We are committed to promoting environmental conservation, woodland conservation, energy conservation and similar values. We will assess the environmental impacts of all areas of the business and will set objectives and targets with annual reviews to improve environmental performance. We aim to choose couriers committed to their own environmental improvement plans to deliver to customers. We encourage all key stakeholders to commit to improving environmental performance. We will reduce our organisations use of energy, water and minimise waste by reduction, re-use and recycling methods where possible. We will also aim to plant several trees a year to give back to the environment from which we take our resources.
ANTI BRIBERY POLICY
It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships.
Any stakeholder who breaches this policy will face disciplinary action, which could result in dismissal for gross misconduct. Any non-employee who breaches this policy may have their contract terminated with immediate effect.
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Specifically, stakeholders must not:
(a) give or offer any payment, gift, hospitality or other benefit in the expectation that a business advantage will be received in return, or to reward any business received;
(b) accept any offer from a third party that you know or suspect is made with the expectation that we will provide a business advantage for them or anyone else;
(c) give or offer any payment (sometimes called a facilitation payment) to a government official in any country to facilitate or speed up a routine or necessary procedure;
You must not threaten or retaliate against another person who has refused to offer or accept a bribe or who has raised concerns about possible bribery or corruption.
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This policy does not prohibit the giving or accepting of reasonable and appropriate hospitality for legitimate purposes such as building relationships, maintaining our image or reputation, or marketing our products and services.
A gift or hospitality will not be appropriate if it is unduly lavish or extravagant, or could be seen as an inducement or reward for any preferential treatment.
MODERN SLAVERY POLICY
Slavery, child labour and human trafficking are serious crimes and a violation of fundamental human rights. There are various forms of this ‘Modern Slavery’ which deprives victims of their liberty and usually involves financial exploitation.
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We conduct our business fairly, ethically and with respect to fundamental human rights. We are fully committed to the prevention of all forms of slavery, forced labour or servitude, child labour and human-trafficking, both in our business and in our supply chains. We will not tolerate it. If any member of the supply chain is found to be conducting this abhorrent activity, termination of agreements and contracts will follow immediately.
EQUAL OPPORTUNITIES POLICY
We are committed to an ongoing programme of equal employment and non-discrimination for all and comply with all relevant obligations under the Equality Act 2010.
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Currently the company is not in a state of requiring employees however should this change, we will provide equal employment opportunities in accordance with the developments in the field of race relations, age, sex equality, sexual orientation, religion or belief, gender reassignment, pregnancy and maternity, disability, marriage and civil partnership and the legislation to protect against discrimination in employment.
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All job applicants, employees and workers will be made aware of this policy and a copy of the policy will be made available to all employees on joining the business. Customers/clients may also be made aware.
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We take a strict approach to breaches of this policy, which will be dealt with in accordance with our Disciplinary Procedure. Serious cases of deliberate discrimination may amount to gross misconduct resulting in dismissal.
If you believe that you have suffered discrimination you must raise your concerns with the director. Complaints will be treated in confidence and investigated as appropriate.
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There must be no victimisation or retaliation against staff who complain about discrimination. However, making a false allegation deliberately and in bad faith will be treated as misconduct and dealt with under our Disciplinary Procedure